Shipping Information

We proudly offer free standard shipping on all orders, with no minimum spend required.

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1. Processing Times

2. Shipping Origin

3. Estimated Delivery Times

4. Tracking Your Order

4. Customs & Duties

4. Delivery Issues

1. processing times

Orders are typically processed and dispatched within 1–2 business days.

During major sales events or holiday periods, processing times may be slightly longer.

2. shipping origin

All orders are shipped from our United States fulfilment centre to ensure fast and reliable delivery for our customers.

3. estimated delivery times

United States

  • Standard Shipping: 3–7 business days
  • Express Shipping: 1-3 Business days

International Orders

  • Standard International Shipping: 7–14 business days

Please note that delivery times are estimates and may vary depending on your location and local postal services.

4. tracking your order

Once your order has been dispatched, you'll receive an email containing your tracking information so you can follow your package every step of the way.

5. customs & duties

International orders may be subject to customs duties, taxes, or import fees imposed by your local government. These charges are the responsibility of the customer.

4. delivery issues

If your order arrives damaged, is lost in transit, or you experience any delivery issues, please contact us and we'll work with you to resolve it as quickly as possible.

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need help?

Our customer support team is here to help.

customersupport@queenbeesilk.com

We aim to respond to all enquiries within 1 business day.